Medical Help USA is a VIP service provider for medical tourism patients.  Several services are provided to make medical tourism patients have a hassle-free trip to Istanbul.

We work exclusively with The American Hospital and Koc University Hospital in Turkey.  We are the facilitators between the patients and these hospitals in Istanbul.

Once the patient contacts us, we will forward their information to both hospitals. Please be assured, we only collect the patient’s name, email, and phone number, privacy is of utmost importance.

In the message section of the Contact Us page, a patient will enter which department they would like more information from, such as hair implants or liposuction.  If this information is not provided, we will contact the patient via email or phone to find out what kind of services the patient is looking for.

After connecting the patient to the correct department, a hospital representative will contact the patient directly.

Whilst in our care, a patient can contact us at any time regarding their stay in Istanbul, obtain competitive airline ticket prices, and ideas of what to do while in Istanbul such as dining suggestions, local museums to see, and/or what they should be on their not-to-miss list before they leave this beautiful and historic city.

The patient has the choice of which hospital of the two they would like to use by simply calling us and letting us know. The options are either The Amerikan Hospital or Koc University Hospital.  Then, our services move to assist the patient with airline tickets, arranging car service for transportation in Istanbul, and making sure the selected hospital’s international services are engaged with the patient.

These included services are of no extra cost to the patient, however, if the patient would like to see more of Istanbul whilst they are here, we can arrange a special car service to pick them up from the hotel with his/her traveling companion, along with including a private tour guide to these places if requested.  The charge for this service varies depending upon the services required.

About the Hospitals

Brief information about the hospitals we work with

American Hospital was founded in 1920 by US Navy Admiral L. Bristol as the first non-profit private hospital in Turkey and had a long-standing and reputable history ever since.

A nursing school, another first for Turkey, was also established at the same time and has become inseparable from the hospital. After being supported and run by the American Hospital of Istanbul Inc. based in New York, in 1995 the ownership of the American Hospital was transferred to Vehbi Koc Foundation (VKV) which has been supporting the hospital since the foundation’s establishment. VKV has invested more than $300 million for the development and renovation of the hospital, contributing to the process of the hospital becoming the leader in the healthcare sector of Turkey.

American Hospital is a general acute hospital with 200 beds and 62 intensive care beds. American Hospital provides healthcare services in all medical and surgical disciplines with the exception of inpatient psychiatry and transplantation.

In addition to 20,000 inpatients each year, they treat more than 120,000 patients yearly in the outpatient setting. More than 10,000 operations are performed each year covering the whole surgical spectrum.

American Hospital became the first hospital to receive all ISO 9001, JCI, and ISO 14001 certifications, also maintain its “accredited hospital” title with its renewed Joint Commission International Accreditation Certificate.  While providing healthcare services in compliance with ISO 9001 Quality and ISO 27001 Information Security standards, American Hospital has also obtained ISO 14001 Environmental Management System Certificate in February 2004. American Hospital is the “first” organization to receive the certificate among all public and private hospitals in Turkey.

Despite its relatively short pass, Koc University is already one of the well-established and most prestigious universities in Turkey.  Koc University School of Medicine started admissions in September 2010.

In order to contribute to qualified human capital in the healthcare sector and to serve the society in a caring environment at international standards, Koc University Hospital became operational in October 2014 as the research and training Hospital of Koc University.  Algorithms and methods utilized both in the healthcare services and architectural flows in the hospital are designed in compliance with the 21st century’s developments and are at North American standards reflecting some of the first examples in Turkey, Europe, and the USA.

With a 220,000 meter square net area, Koc University Hospital Health Sciences Campus encompasses hospital buildings, training & research laboratories, advanced learning center, auditorium, and social areas.  There are 191 patient rooms, 55 ICU beds, 88 observation beds, 8 Chemotherapy units, 200 Examination rooms, and 13 Operating rooms.

A separate hospital wing dedicated to children, the pediatric service line is dispersed into an area of more than 10,000 meter square with patient wards, pediatric intensive care units, newborn intensive care units, a bone marrow transplantation unit, and outpatient clinics.

Your Visit

From your initial inquiry to any questions and concerns about medical treatment, we are here to serve you during all phases of your care. In order to ease the process of undergoing treatment in a foreign country, our support program begins before your travel to ensure you are fully informed about the facilities, treatments, and services.

Both hospital’s International Patient Program Departments will be responsible for providing projected treatment plans and cost estimates, assisting in appointment scheduling, interpretation services, transportation, lodging, and assisting other necessary needs.  A few cases may require physician consultation to determine costs, in most cases estimates of the final bill will be provided to the patient prior to traveling to Istanbul.